Effective Date: 02/08/2025
Naya Sellers ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, including our website, mobile application, or any other service that links to this policy (collectively, the "Platform"). By using our Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information from and about you in various ways:
a) Personal Information
When you register, purchase, or interact with our services, we may collect:
Full Name
Contact Information (Phone number, Email address, Physical address)
Payment Information (e.g., mobile money, bank details – where applicable)
Account Login Credentials
b) Transactional Information
Items purchased, order history, delivery preferences, and return requests
c) Device and Usage Information
IP address
Browser type
Device type and operating system
Access times and pages visited
d) Location Information
With your permission, we may collect precise location data to facilitate deliveries or provide location-specific offers.
2. How We Use Your Information
We use the information we collect to:
Process and deliver your orders
Communicate with you about your orders, promotions, and updates
Provide customer support
Improve our services and user experience
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: For payment processing, delivery, and IT services
Vendors and Delivery Partners: To fulfill your orders
Government Authorities: If required by law, legal process, or for fraud prevention
Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, so we encourage you to use strong passwords and keep your account credentials safe.
5. Your Choices
Account Information: You can access, update, or delete your personal details by logging into your account.
Marketing Communications: You may opt out of receiving promotional messages from us by following the unsubscribe link in the emails or contacting us directly.
Cookies and Tracking: You can control or disable cookies through your browser settings.
6. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
7. International Data Transfers
Our services are intended for use within Uganda. If you access our platform from outside Uganda, please be aware that your data will be processed and stored in Uganda and may be subject to local laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Naya Sellers
Email: support@nayastores.com
Phone: +256 775007320
Address: Kireka, Opposite Police Station, Nakimbugwe Plaza.
english
