Returns and refunds
Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
In respect of the product price;
Local and/or international shipping fees (as stated on the refunds page); and
By way of store credits, vouchers, mobile money transfer, bank transfers or such other methods as we may determine from time to time.
Returned products shall be accepted and refunds issued by Naya Stores, acting for and on behalf of the seller. Notwithstanding paragraphs 4.1 and 4.2 above, in respect of digital products or services and fresh food, Naya Stores shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for any other reasons shall be subject to the seller’s terms and conditions of sale.
Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.